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Case study - Transport Management System (TMS) for Road Fleets
Technologies
FileMaker 21
Laravel - 13
Vue JS - 3.5.17
React Native
Client Overview
Our client is a leading Australian transport and logistics provider, specialising in the efficient movement of containers from and to ports in Perth and Melbourne. With increasing job volumes and customer demands, they required a platform that could streamline job management, enhance driver communication, and provide real-time visibility into delivery progress.
Project Summary
We developed an integrated Job and Fleet Management System designed to centralize job scheduling, vehicle tracking, driver coordination, and automated customer communication. This end-to-end platform supports real - time operations from job creation to delivery confirmation across both web and mobile devices.
Challenges
The client faced several operational challenges that hindered efficiency and transparency. Key challenges included:
Difficulty in tracking driver availability
No centralised platform for job assignment
Manual and delayed customer notifications
Disconnected vehicle and service records
Automatic vehicle maintenance alerts
Route optimization for trucks
The Solution
We delivered a unified platform that manages the full lifecycle of transport jobs, seamlessly integrating customer service, dispatch control, and drivers in the field.
Core Functionalities
Customer Job Requests
Customers send job details, including pickup/drop-off locations, container information and leg data via email. Jobs are stored and tracked separately for clear visibility.
Driver Mobile App
Drivers receive daily job lists with complete instructions. Each job includes pickup and delivery times, container details, and locations. Integrated GPS tracking provides real - time visibility of driver movements.
Job Assignment & Scheduling
Jobs are assigned based on the driver availability. Customer receives automated email notification. Automatic time slot.
Real - Time Status & Notifications
The system captures container pickup and dispatch times. Upon delivery, auto notifications are sent to customers with time logs and proof of delivery attachment.
Key features
Driver & availability management
Job assignment & scheduling
Transport planning
Mobile app for daily job schedule
Integrated billing system
Fleet Management
Customer email notifications
Results & impact
Improved efficiency
Enhanced customer experience
Optimized fleet utilization
Reliable data management
Reduced manual errors
Better collaboration
Real-time driver tracking via GPS
Conclusion
The Job and Fleet Management System successfully digitized complex logistics workflows. By connecting customers, drivers, and dispatchers through a smart, real - time platform, the client achieved enhanced transparency, faster delivery cycles, and a paperless transport process.